Bookshops & Bonedust - Illustrated Deluxe Edition

Printing Update
over 1 year ago – Tue, Mar 11, 2025 at 06:29:27 AM

Hey there everyone! 

As with our last update regarding this matter, apologies for the copy-and-paste nature of this one, also. Since this was a widespread issue that affected nearly all of our campaigns, we thought it best to just keep it uniform for consistency.

Update on our printer…

Following up on our previous update about our printing partner, CPi, we’ve gotten word from our that their systems are back online! Of course, as with any significant outage, that is only the first step. We expect it will take a little bit of time for them to get rolling again for all their clients, so while we still anticipate some delays on a few of our projects, they are not likely to be as significant as previously expected.

In fact, we have already been in communication with CPi regarding the next steps on a number of our upcoming projects. Even in the midst of this outage, they were able to get physical proofs for two of our upcoming campaigns shipped out to us for review (pictured below). So we're thankfully well on our way to being back on track.

What’s next…

While the outage was ongoing, we've continued working with our other production partners to produce other campaign rewards such as bookmarks, art prints, pins, etc. to ensure that we're as ready as we can be once the books are printed. We have also updated our project pipeline tracker to reflect any projects with anticipated delays and will update folks for those respective campaigns as we move forward with production. 

Finally, if you require assistance with your pledge, need to change your shipping info, or have another question, please send an email to [email protected]. We’re open Monday-Friday, 8am-4pm EST, and will be happy to help however we can (it usually takes 3 to 5 business days to get back to you, but we do answer all tickets in need of a response). 🙂

Thanks so much for your continued support, patience, and understanding!

Printing Update
over 1 year ago – Tue, Feb 25, 2025 at 11:30:23 AM

Hey everyone! 

First, we apologize for the copy-and-paste nature of this update. After reading, you’ll understand why it didn’t make sense to modify it for every campaign we have going on.

THE ISSUE

We wanted to touch base with you on a developing situation that will likely be affecting the production of all our projects for the next several months. In the last few weeks, our primary printer (CPi, based out of the UK) made us aware of a cyber attack that created a network outage and subsequently delayed a few of our campaigns that were just about to start the printing process. At the time, we notified backers of those campaigns, but as time has gone on, it has become clear that their entire production schedule has been impacted.

We don’t know the full scale of this outage from a technical perspective, but we do know that all of their clients are affected. Because of that, we can guess that each day this situation persists has the potential to delay their production schedules days or even weeks at a time.

You can read a bit more about the situation here:https://www.printweek.com/content/news/cpi-tackles-cyber-attack/

WHAT DOES THIS MEAN FOR THIS CAMPAIGN?

If this campaign is due to fulfill in the next 6-8 months, it’s very possible there may be some delay on that, ranging from a few weeks to a few months. If this campaign is due to fulfill 9-14 months from now, we are hoping there won’t be any delay at all. Unfortunately, it will all be difficult to predict, so we wanted to let you know regardless.

We have managed to get physical proofs for a couple of campaigns, but even with our approval, CPi will not be able to start the full print run until their systems are back online and they’ve gotten caught up. As we get news from them, we’ll update you all here when relevant.

IN SUMMATION…

There isn’t much Wraithmarked can do short of communicate with you all and be patient as CPi gets their systems back online. In the meantime, if we still have other products left to order for this campaign, such as bookmarks, prints, pins, etc. we’ll continue to get those from our other manufacturing partners as planned. 

Finally, if you require assistance with your pledge, need to change your shipping info, or have another question, please send an email to [email protected]. We’re open Monday-Friday, 8am-4pm EST and will be happy to help however we can (it usually takes 3 to 5 business days to get back to you, but we do answer all tickets in need of a response). 🙂

Thanks so much for your continued support! We’ll continue to keep y’all posted as this situation gets resolved.

A Quick Reminder...
over 1 year ago – Mon, Feb 03, 2025 at 11:56:10 AM

Hey Everyone!

Today, we wanted to take a moment to remind everyone how you can access your pledge. Even though we're still a ways off from fulfillment, it's never a bad idea to hop in to make sure your shipping information is up-to-date! Using the following link, enter the email address that's attached to your Kickstarter account and you should be able to pull your pledge right up!

We'll post a few more reminders like this as we get closer to fulfillment, but along the way, if you have any questions please send an email to [email protected].We're open Monday-Friday 8am-4pm (excluding US holidays).

Prototype Pins Have Arrived!
over 1 year ago – Fri, Jan 03, 2025 at 06:29:24 AM

Hi All!

We apparently had an update for y'all saved to drafts but were idiots and completely forgot to post it last month! Sorry about that! 😅

We were going to just let y'all know that we'd ordered the prototype pins for this campaign, but instead, we get to just show them to you, because they arrived in the midst of the holidays. We think they look fantastic, but we are going to be making a few changes for the final versions! Take a look!

(Apologies for the blur. We took this picture with a potato, apparently.)

Why prototypes?

We like to get this small order to ensure our designs translate well and the colors look as good as we expect. A good example of this in action was our previous "YouTuber Pin" campaign. We had some pretty cool designs, but the colors we thought looked good on screen didn't translate well in reality. So getting the prototypes ahead of time helped us make sure the final production run was perfect.

So what's changing? 

Fern (Left) is going to be made a bit bigger for the final version that y'all will get. 

Satchel (Center) is getting a bit of a size bump, and the colors are being tweaked a little so the page colors and bone colors are a bit more distinct. 

Potroast (Right) is just about perfect and won't be seeing any changes.
 

Update to Wraithmarked Support and Update Policies
over 1 year ago – Wed, Nov 27, 2024 at 06:27:48 AM

Hi everyone!

If we haven't made our formal introduction update on this campaign yet: Hi, I'm Eira, Head of Crowdfunding and Fulfillment over here at Wraithmarked and I'm here with my colleague Heather. Nice to meet y'all (or possibly hello again).

I'm interrupting our regularly scheduled updates to let you know that we're slightly changing how we handle a few things here at Wraithmarked, first and foremost, how we offer and manage support. Second, our update frequency. So let's jump right into it!

Wraithmarked Support

Over the last couple of years, we've been very fortunate to see our audience grow considerably and we've expanded to account for that. We started taking email support requests, brought new people on board to help, and transitioned from an email inbox to a ticketing system. None of it has been perfect, but we've always tried to provide you all with the best support possible.

So here we are again, making a change to hopefully improve your experience as well as ours. At time of writing, there are three primary ways for you to contact us: Kickstarter comments, Kickstarter messages, and our support email. Over the last few months, wrangling all of these different channels has exposed a few inefficiencies that we'd like to address.

Effective immediately, if you need help with something, please send an email to [email protected]. If you send us a Kickstarter message, we're going to reply with a form response asking you to send your request to our support email. 

You're of course welcome to comment as you feel you need to and we will reply to your comment as soon as we're able!

Support Hours

If you've never contacted us for any issues, here are a few important things for you to keep in mind. First, we are open 8am - 4pm EST. Second, we are closed on all Federal US holidays. Finally, when you contact us, we will have your request assigned to either Heather or myself AND we'll always do our absolute best to reply to your request within 3-5 business days.

Update Schedule

Over the past couple of years, we've generally held to a firm stance of posting 2 updates on each campaign a month. While in many cases we have plenty to talk about, sometimes— particularly if books are crossing the ocean— there's not much to share. So, going forward, our campaign update policy will be "no less than 1 update a month".  Even though we'll continue in our endeavor to share 2 updates a month with you, there may be months where there is only 1 update.

Thanks so much for your time and your continued support! We'll catch you in the next update!

— Eira & Heather